Overview
Description — Senior Professional Liability Medical Claims Manager. This position works remotely. Open to many states.
Providence caregivers are valued and integral to our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence is calling a Sr. Professional Liability Medical Claims Manager who will :
Responsibilities
- Communicate with patients, claimants, caregivers, providers, leadership
- Review and analyze medical records, interview witnesses, assist with the discovery process and communicate with facility risk manager regarding evaluation and investigation
- Be responsible for writing insurance policy coverage letters
- Analyze insurance policy documents to address coverage
- Set appropriate indemnity and expense reserves
- Select appropriate medical experts for case review
- Develop a plan of action for assigned claims and update the claims file following all material changes in status
- Review and approve statements for services and take proper steps to pay vendors
- Inform Senior Manager Operations of large or complex claims and claims with potential for media exposure
- Report claims with potential excess exposure to excess insurers
- Ensure compliance with relevant claims reporting procedures and required regulations
- Work with defense attorneys specializing in defense of medical negligence claims
- Foster teamwork, operational excellence, and effective communication within the claims team
Maintain complete documentation for each matter
Develop and document for each claim or lawsuit a plan of action for resolution by settlement, trial, or other meansMaintain the electronic file including all material communication, correspondence, analysis, expert opinions, interview summaries and all other material documents in accordance with the Claims Policies and Procedures ManualCoordinate with facility leadership, risk managers, defense counsel and others
Select defense counsel when appropriate from approved counsel listCoordinate and consult with risk management on disclosure conversations with patients and familiesObtain authority for settlement or trial in accordance with policies and procedures or facilitate claims roundtablesAssist in Regional CEO Conferences with Senior Manager OperationsFacilitate and participate in case reviews with Risk Managers upon requestResolve claims in accordance with policies and regulations
Negotiate settlementsMonitor trials and advise on disclosure and early resolution opportunitiesReport to relevant federal, state, and local regulatory agencies as requiredClose files in accordance with internal policies and procedures and facilitate appropriate reporting to NPDB and state agenciesParticipate in department and claims team projects to develop and improve procedures, policies and department efficiencyProvide input to reduce risk
Provide feedback and recommendations, evaluations, litigation trends, department policies and procedures, system-wide claims and litigation processes, and appropriate System risk management issuesProvide input for quality and patient safety projects through Risk & Integrity Services and Risk, Claims, & Insurance departmentsQualifications
Required qualifications
Bachelor's Degree in Business Administration, Finance, or related field or equivalent combination of education and experience in the insurance industry; claims management; or legal handling of claims issues7 years of relevant general and professional liability claims processing or management experiencePreferred qualifications
Certified Professional Healthcare Risk Management (CPHRM)10+ years of medical malpractice experienceInsurance Carrier ExperienceThird Party Professional Negligence Claims ExperienceExperience handling Medical Negligence Professional Liability ClaimsExperience handling Complex General Liability ClaimsExperience Investigating, evaluating, and negotiating medical negligence claimsExperience working with defense attorneys specializing in defense of medical negligence claimsExperience analyzing medical professional and general liability insurance policy documents and addressing coverageExperience writing medical professional and general liability insurance policy coverage lettersExperience with STARS / Riskonnect or similar claims management softwareSalary Range by Location
AK : Anchorage — Min : 52.19, Max : 82.39AK : Kodiak, Seward, Valdez — Min : 54.40, Max : 85.88California : Humboldt — Min : 54.40, Max : 85.88California : All Northern California (except Humboldt) — Min : 61.04, Max : 96.35California : Southern California — Min : 54.40, Max : 85.88Montana : Except Great Falls — Min : 42.02, Max : 66.33Montana : Great Falls — Min : 39.81, Max : 62.84Oregon : Non-Portland Service Area — Min : 48.65, Max : 76.80Oregon : Portland Service Area — Min : 52.19, Max : 82.39Texas — Min : 39.81, Max : 62.84Washington : Western — Min : 54.40, Max : 85.88Washington : Southwest (Olympia, Centralia) — Min : 52.19, Max : 82.39Washington : Clark County — Min : 52.19, Max : 82.39Washington : Eastern — Min : 46.44, Max : 73.31Washington : Southeastern — Min : 48.65, Max : 76.80For states outside those listed above — Min : 42.02, Max : 66.33Why Join Providence?
Our best-in-class benefits are designed to support you and your family in staying well, growing professionally and achieving financial security. We focus on supporting our Mission of caring for everyone, including the most vulnerable in our communities.
About Providence : Providence is a family of organizations with a shared commitment to diversity, inclusion, and equal opportunity. We serve across multiple states and care for patients and communities with excellence.
The base pay range listed is the starting point; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, and bonuses.
Providence offers a comprehensive benefits package including a 401(k) with employer matching, health care benefits, life and disability insurance, paid time off, and more. Learn more at Providence jobs / benefits.
Applicants in the Unincorporated County of Los Angeles : Qualified applications with arrest or conviction records will be considered in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
About the Team
Providence Shared Services supports our family of organizations with functional and system services, focused on delivering the Mission and sharing specialized expertise. Providence is an Equal Opportunity Employer; we value diversity and inclusion.
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