Customer Solutions Business Analyst

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Work closely with US Customer Service orgnization and US commercial operations to develop and manage KPI's and reporting for both internal and external stakeholders. Develop and present visual analytics for both Zimmer Biomet entities and 3rd party distributors as a means of communication and a platform to drive process improvement actions. Provide analytical support for special projects such as supply chain transformation activities, new product rollouts, product rationalization, etc.

How You'll Create Impact

• Review, analyze, and evaluate business system and user needs.
• Document requirements, define scope and objectives, and formulate systems to paralleloverall business strategies.
• Familiar with relational database concepts, client-server concepts, and cloud hostingconcepts.
• Work closely with the US Commercial Operations team to review organizational KPI's as it relates to customer service and the broader commercial operations group.
• Work closely with the Customer Service team to track and develop KPI's as it pertains tothe lifecycle of billing.
• Develop and enhance automation activities and lead process improvements.
• Extract, transform, and present visual analytics using, Postgres, Excel, and Power BI.

Note : This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

Your Background

Travel Expectations

EOE / M / F / Vet / Disability