MicroSupport Desktop Technician

ECS is seeking a MicroSupport Desktop Technician to work in our Memphis, TN office.

Responsible for day-to-day support of on-site and remote Microsoft Windows desktops and the software / tools running on them. Assist with the planning, development, and implementation of best-practices for desktop, printer, and remote user support activities. Assist with inventory, network support, VoIP, and A / V support.

Day-To-Day Responsibilities

• Provide desktop support for on-site and remote end-users
• Diagnose hardware and software system problems and initiate corrective actions
• Effectively manage incoming customer requests and incident tickets in a timely manner
• Liaison to corporate support group and A / V systems
• 24 x 7 on-call support
• Other duties as assigned
• Support network connectivity and related network issues for building infrastructure and end-user computing devices
• Assist with mobile device setup and support for end-users
• Assist with peer and customer training in the administration and use of hardware and software tools
• Assist with all team support responsibilities including laptop / desktop, network management, VoIP, equipment inventory d by management
• A bachelor's degree or 4 years of experience in lieu of a degree and 6 years of experience in the field or in a related area
• Extensive knowledge and experience supporting Microsoft Windows desktop environments
• Experience managing requests and incidents via standard ITSM tools (e.g. ServiceNow)
• Working knowledge of Active Directory, group policies, file and print services
• Working knowledge of basic networking (TCP / IP protocol, switches, cabling, etc.)
• Ability to complete multiple, diverse tasks of differing priorities
• U.S. Citizen with ability to obtain Secret Level Security Clearance