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Call Center Representative- HVAC, Plumbing & Electrical

Call Center Representative- HVAC, Plumbing & Electrical

McHales Inc.Levittown, PA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical

Why Choose McHales?

  • Incentive-packed pay structure
  • Generous Paid Time Off (yes, we want you to have a life)
  • Full Comprehensive health benefits
  • We prioritize Family Dynamics and champion Work-Life Harmony

About Us :

McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple : treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.

You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join the team!

We’re on the hunt for a Self-Motivated Customer Service Rockstar   to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile.

What You’ll Be Doing :

  • Turning inbound calls into booked appointments.
  • Utilizing call scripts— with personality.
  • Address concerns with confidence and care.
  • Making outbound calls to existing customers ( no cold calling! ) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
  • Creating genuine connections and winning loyal customers for life.
  • Participating in training sessions to sharpen your skills.
  • Keeping customer records up-to-date and organized.
  • Success Traits :

  • 2+ years of CSR / call center experience (Industry based experience is highly preferred- HVAC / Plumbing or Electrical)
  • Tech savvy, quick on the keyboard, and phone friendly
  • Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
  • Friendly, upbeat communicator— both written and spoken
  • CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
  • In-office availability & flexibility- Must be able to work each of the following shift schedules : Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)
  • What We Provide :

  • Hourly pay + performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty.
  • Medical, 401K match, paid holidays, & birthday celebrations
  • A fun, family-oriented workplace that feels like home
  • Coworkers who turn into lifelong friends
  • A place where your voice matters, and growth is appreciated
  • Come for the job, stay for the people and thrive in the career!

    Apply today and let’s connect! We can’t wait to meet you- cape, coffee, and all!

    If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7 : 30 AM to 3 : 00 PM.

    Please submit a copy of your resume for consideration.

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    Call Center Representative • Levittown, PA, US