H&M Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities :

• Provide excellent customer service : welcoming and guiding customers through the store and omni-channel experiences where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell our products
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

Fashion & Trend Awareness

Team & Development

Retail Operations / Visual & Commercial Execution

Qualifications

Why You'll Love Working at H&M

Additional Information

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. H&M is committed to reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. We may collect information during the process as described in our Applicant Privacy Notice. For more information about our privacy notice and cookie practices, please refer to our notices and policies.

Benefits & Inclusion

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