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HR Shared Services Specialist
HR Shared Services SpecialistInnovation Consulting • Carson City, NV, US
HR Shared Services Specialist

HR Shared Services Specialist

Innovation Consulting • Carson City, NV, US
15 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary

Innovation Consulting is hiring an onsite HR Shared Services Specialist to deliver first-line HR support. You’ll resolve employee inquiries, process HR transactions, and uphold SLAs using modern HRIS tools (Oracle HCM / HR Help Desk preferred). This is a W-2 role with full benefits and an open-ended placement.

Key Responsibilities

  • Serve as the first point of contact for HR questions : policy, benefits, leave (FMLA / LOA), employee data changes, system access, reports, and general inquiries (phone, ticketing, email, in person).
  • Execute front-line HR transactions; triage and route / escalate to COE / HRBP / HRIS as needed; track to resolution.
  • Meet / exceed SLAs for responsiveness, accuracy, and case closure; maintain clear, professional documentation.
  • Maintain data integrity across HR systems; run standard and ad-hoc reports; conduct audits for compliance, security, and accuracy.
  • Act as a power user / educator for HR systems (Oracle HCM / HR Help Desk preferred); recommend process and guided-learning improvements.
  • Monitor ticket queues, categorize issues, and contribute to knowledge-base content.
  • Conduct recurring audits and controls across Oracle HCM, AWSI, and SuperVision to ensure data integrity, security, and compliance; support ad-hoc reporting.
  • Protect confidential information and comply with company policies and applicable regulations.
  • Support additional HR operations tasks and projects as assigned.

Minimum Qualifications

  • 5+ years of customer service / administrative experience, ideally within HR operations / shared services.
  • Hands-on experience with HRIS / ticketing (Oracle HCM, ServiceNow HRSD, Workday, or similar).
  • Excellent written and verbal communication; polished phone etiquette; crisp documentation.
  • Proven ability to prioritize, follow through, and hit SLAs with minimal supervision.
  • High integrity and discretion with sensitive / confidential information.
  • Tech-savvy across multiple systems; comfortable with reports and data updates.

    • Preferred Qualifications

  • Experience supporting benefits and leave programs (FMLA / LOA) and HR policy interpretation.
  • Exposure to Oracle HCM (including Help Desk), AWSI / SuperVision or similar compliance tools, and basic HR reporting.
  • Continuous improvement mindset and familiarity with HR operations KPIs (AHT, FCR, CSAT).

    • Schedule & Onsite

  • Schedule : Shift or staggered schedules may apply; ability to work recognized holidays as needed; overtime may be required during peak periods.
  • Onsite : Full-time onsite in [City, State].
  • Travel : Occasional local travel between sites; valid driver’s license may be required; willing / able to support another location / district / department if needed.

    • Benefits

  • Medical, Dental, Vision : 40+ plan options + employer-funded HRA (2025 : Employee $6,600; Employee+1 $10,320; Family $14,040; up to $5,000 carryover).
  • 401(k) : Safe-harbor dollar-for-dollar match up to 6%; 100% vested day one.
  • PTO : ~11 paid holidays; sick time (40 hrs / yr, bi-weekly accrual, carryover allowed); vacation accrual—0–2 yrs : 80 hrs / yr; 3–4 yrs : 120 hrs / yr; 5+ yrs : 160 hrs / yr.
  • Discounts, professional development, inclusive culture.
  • No waiting period : benefits eligibility begins immediately.

    • How to Apply

    Apply via Loxo with a current resume. Candidates must be authorized to work on a W-2 basis; no C2C.

    Equal Opportunity

    Innovation Consulting LLC is an LGBTBE-certified, equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

    Skills / Keywords

    HR Operations; HR Shared Services; HR Help Desk; Oracle HCM; HRIS; ServiceNow HRSD; Workday; Benefits Administration; FMLA; Leave Management; Ticketing; SLAs; Reporting; Data Integrity; Employee Experience; AWSI; SuperVision; Onsite

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