Depot Service Engineer

Job Description :

What are the top 3 skills required for this role?

1. Basic computer knowledge on Windows and MAC

2. Adherence to quality processes

3. Procurement skills would be an added benefit

Job Description / Responsibilities

• Friendly, customer-first demeanor with eagerness to assist others
• Responsible, reliable, and accountable.
• Use ServiceNow to keep track of hardware assets
• Basic to intermediate computer knowledge with the strong desire to learn
• Respond to service requests via the help desk ticketing system, email, and internal customer requests for technical support
• Supply, break / fix end user machines such as laptops and desktops
• Maintain hardware inventory
• Ship and receive end user machines and computer peripherals for new employee onboarding and offboarding respectively, keep a stock of the same
• Laptop imagine and preparation prior to new employee joining date
• Proactive replacement of warranty ended hardware and refurbished machines
• Strictly adhering to the defined process and 100% quality required

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.