Job Posting
Education, Skills, and Knowledge Required : Bachelor's degree. Excellent internal and external customer service skills. Excellent communication interpersonal skills (including phone skills for distributed projects and customer / program team meetings). Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content- / project-related documentation. Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects. Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations. Strong computer skills, including use of common Microsoft Office applications (e.g. Word, Excel, PowerPoint), Google tools (e.g. Gmail, Google Drive, etc), and ability to handle multiple computer applications simultaneously. Ability to supervise large groups. Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines. Ability to maintain a confidential work environment. Preferred : Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred. Background / experience in educational measurement, including knowledge of common scoring industry practices. Experience directing both regional and distributed supervisors and scoring directors. Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement. Desired : Advanced degree. Degree in education, English, mathematics, science, or language. Teaching experience in grades K-12.
Basic Purpose and Objectives : Guide and supervise scoring directors assigned to projects. Ensure that customers' scoring decisions are applied consistently to all student responses.
Organizational Relationships
Direction Received : Receives general direction on Pearson and Scoring Services policy and procedures from the Content Manager. Direction of Others : Advises scoring directors on content- and item-level scoring and quality issues. Evaluates scoring directors and provides feedback on job performance. Contacts : Works closely within and across departments (e.g., Online Scorer Training Development Team, Project Support, Project Management, Client Services) as required for the assigned project(s) to ensure overall project success. Attends departmental, program team, and customer meetings to exchange ideas and information, discuss issues, plan actions, review costs, and provide technical guidance. May also participate in departmental strategic initiative and continuous improvement activities.
Overall Functions and Responsibilities
Working Conditions : Office environment that is safe and favorable to good working conditions. May work in warehouse conditions on occasion. Ability to travel and work evening and / or weekend shifts as necessary is required.
The pay range for this role is $28.10. This position is not bonus eligible, and information on benefits offered is here.
At Pearson, our purpose is simple : to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Senior Administrator • Lincoln, NE, United States