Director of Clinical Operations, Field Medicine and Case Management

Job Description

Job Description

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B. More info at Akidolabs.com.

The Opportunity

We're looking for a Director of Clinical Operations, Field Medicine and Case Management to lead our Enhanced Care Management (ECM) operations as part of our Street Medicine and ECM Program. You'll manage and develop Program Managers (PMs) and, through them, large frontline teams (Community Health Workers, Housing Navigators). You'll also be the regional point for Health Plan partners, ensuring compliance, audit readiness, and high-quality care - while staying grounded in field realities through direct patient care.

What you'll do

Lead People & Culture (through Program Managers) :

• Hire, onboard (90-day ramp), and coach PMs; hold weekly 1 : 1s; set clear goals and feedback loops.
• Drive frontline excellence via PMs : initiate and sign off on CHW / Housing Navigator / Outreach hires; co-own onboarding and ongoing training with PMs.
• Run retrospectives; surface and address field barriers (e.g., vehicle access, safety concerns, workload / burnout).
• Partner with PMs on progressive discipline, coaching plans, and terminations when needed; document consistently.
• Model and grow Akido's core values—Respect, Empathy, Teamwork—across the region.

Own Health-Plan–Facing Work & Compliance :

Drive Performance & Quality through Systems that Scale :

Stay Grounded in the Field :

Who you are

Salary range

$150,000—$220,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.