Helpdesk Tech

Job Title : Helpdesk Tech Type : Contract Compensation : $26 - $35 hourly Location : Bellevue, WA Overview : We are seeking a motivated and skilled Helpdesk Technician to join our dedicated support team. The ideal candidate will thrive in a dynamic environment, showcasing their problem-solving abilities while delivering exceptional customer service. This is an excellent opportunity to contribute to innovative projects while advancing your career within a respected organization. Key Responsibilities : Provide first-class technical support to both in-person and remote users by troubleshooting and resolving a variety of hardware and software issues. Create and maintain internal and external knowledge base documents to streamline ticket resolution processes. Manage Active Directory accounts, ensuring proper access and security protocols are maintained. Oversee PC lifecycle management, including inventory management, receiving, and software request fulfillment. Assist with onboarding new employees as assigned, ensuring a smooth transition into the organization. Support business travel arrangements and assist users with accessing resources remotely. Identify areas for improvement within support processes and proactively suggest enhancements to the team. Collaborate with a tiered support team and follow documented processes and procedures to ensure effective service delivery. Key Qualifications and Skills : Strong communication skills, with a demonstrated ability to foster teamwork and respect among colleagues. Ability to learn and implement new concepts swiftly. Calm and effective problem solver in stressful situations, with a focus on achieving optimal outcomes. Excellent customer service and interpersonal skills, ensuring user satisfaction. Strong organizational skills and attention to detail. Understanding of desktop and laptop hardware, as well as troubleshooting Windows 10 / 11 in a domain-managed environment. Familiarity with Office applications, DHCP, DNS, TCP / IP, wireless networking, and Multi-Factor Authentication methods. Prior experience using a commercial ticketing system, such as JIRA, is a plus. An understanding of modern Information Security principles and practices. Physical Job Functions : Ability to sit and / or stand for extended periods, with minimal physical exertion and the capacity to safely lift up to 25 pounds. Engagement in repetitive tasks and focused visual and audio work in a standard office environment exceeding 8 hours per day. Travel is minimal, estimated at 0-5%. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref : 161-Managed Staffing Charlotte