Call Center Specialist

Essential Duties and Responsibilities:

• Handle phone calls in a timely and professional manner.
• Provide accurate and consistent information.
• Exhibit quality customer service and support.
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
• Responsible for performing other duties as assigned by management.

Qualifications:

• High school diploma or equivalent.
• This remote position must have high-speed internet connection and an environment that is conducive to proper phone etiquette.

Preferred Knowledge, Skills and Abilities:

• Customer service experience preferred.
• Previous experience in durable medical equipment (DME), healthcare billing/CSR, patient intake or call center is a plus.
• Excellent verbal communication skills, exhibiting proper phone etiquette.
• Familiarity with computers and data entry with high level of accuracy.
• Must maintain professionalism and confidentiality in any situation.
• Handle calls in a positive, helpful, and respectful manner, using appropriate tone and demeanor in all interactions.
• Organized and structured in carrying out responsibilities.
• Efficient use of technology and software.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.