Senior User Support Specialist II

Join to apply for the Senior User Support Specialist II role at CGS Federal (Contact Government Services) .

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$72,895.00 / yr - $105,293.00 / yr

Employment Type : Full Time, Senior-level

Department : Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success :

• Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to : , Skype for Business, WebEx, Teams, Adobe Connect.
• 4+ years demonstrated ability to set up and disable accounts.
• Demonstrated ability to train over 100 users in all aspects of use.
• Demonstrated ability to diagnose issues with Zoom (audio / video; links, etc.) and resolve them.
• 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for Business.
• Troubleshooting all technical issues with users including audio / video issues.
• 4+ years of demonstrated experience in setting up and monitoring WebEx training and troubleshooting issues.
• 4+ years of demonstrated experience with Adobe Connect, including setup, monitoring meetings, training, troubleshooting, and resolving issues.
• 4+ years of demonstrated experience with Teams, including setup, user training, troubleshooting, and resolution.

Qualifications :

Our commitment :

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.

We value honesty, professionalism, and quality work, and we care about our employees by offering a comprehensive benefits package including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join our team and contribute to meaningful government innovation!

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For more information about CGS, visit or contact : info@.

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