Senior IT Specialist (Service Desk) – SITS 25-32300

Title : Senior IT Specialist (Service Desk)

Location : Brooklyn, NY

Duration : 6 Months

Position Overview

This role provides onsite technical support to agency staff, ensuring end-user computing, network connectivity, conferencing systems, and related technology operate effectively. The Senior IT Specialist works independently under leadership guidance, supporting daily operations and coordinating with enterprise IT teams for escalations.

Key Responsibilities

• Monitor and maintain the local technical environment, ensuring systems, network, and conferencing equipment are functioning properly.
• Ensure timely service request and incident submission via ITSM ServiceNow .
• Collaborate with enterprise IT support teams for resolution and escalation.
• Support end-user desktop environments; ensure automated patching and updates run successfully.
• Troubleshoot and resolve user access, device, and software issues.
• Advise users on proper ticket submission and available training resources.
• Provide hands-on support for video conferencing equipment; coordinate with internal teams or vendors as needed.
• Provide basic instruction to users on desktop applications, technology use, and conference setups.
• Work with office services staff when support issues overlap areas of responsibility.
• Respond to incoming help desk calls and service requests.
• Provide in-person technical support to users, including executive-level staff.
• Travel to nearby locations when necessary for training or support.

Required Experience

Preferred Qualifications

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