Logistics Customer Service

The Logistics Customer Service Representative is a key position responsible for managing customer communication and coordinating logistics operations from order entry to final delivery. This role ensures high levels of customer satisfaction by providing timely updates, resolving issues, and maintaining efficient, accurate shipping processes.

we have openings in the following schedules

11pm to 6am Mon-Fri

8am to 5pm Mon- Fri

Key Responsibilities

Customer communication :  Serve as the primary point of contact for customer inquiries via phone and email. This includes providing shipment updates, scheduling appointments, giving rate quotes, and processing orders.

Order and shipment management :  Enter and track customer orders, process freight bills, prepare shipping documents (such as bills of lading), and manage record-keeping to ensure accuracy throughout the process.

Issue resolution :  Promptly address and resolve customer complaints, shipping errors, and problems related to delays, damages, and billing. The ability to stay calm under pressure is critical.

Coordination with partners :  Liaise with carriers, freight forwarders, suppliers, and warehouse staff to schedule pickups and deliveries and resolve any issues affecting the delivery schedule.

Internal collaboration :  Work with internal teams, including sales, procurement, and warehouse operations, to streamline processes and address challenges impacting customer orders.

Data entry and reporting :  Maintain data integrity by accurately entering shipment information into logistics software (TMS, ERP) and providing regular reports on shipping status and performance metrics.

Process improvement :  Analyze customer feedback and logistics data to identify and implement process improvements that increase efficiency and enhance service delivery.

Required skills and qualifications

Education and experience :  A high school diploma or equivalent is generally required, though an associate or bachelor's degree in logistics, business, or a related field is often preferred. Relevant experience in customer service, logistics, or a call center environment is necessary.

Communication :  Excellent written and verbal communication skills are essential for professionally interacting with a diverse group of stakeholders.

Technical proficiency :  Experience with logistics software (TMS, ERP), order processing systems, and Microsoft Office Suite (especially Excel) is a must.

Problem-solving :  Strong analytical and problem-solving skills are needed to resolve complex logistical challenges effectively and efficiently.

Organizational skills :  The ability to multitask, manage time, and maintain a meticulous attention to detail is critical for handling the numerous moving parts of the supply chain.

Interpersonal skills :  The capacity to build positive relationships with clients, suppliers, and colleagues is key to fostering collaborative solutions.

Adaptability :  Candidates must be able to work in a fast-paced, dynamic environment and quickly adapt to changing priorities.

• Must be Bilingual