Guest Experience AmbassadorsForrest Solutions • New York, NY, US
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Guest Experience Ambassadors
Forrest Solutions • New York, NY, US
17 hours ago
Job type
- Full-time
Job descriptionPrior hospitality, luxury retail, front-of-house, or guest services experience preferred. Exceptional interpersonal and communication skills, with a strong customer service orientation. Ability to remain composed and professional in a fast-paced, high-profile environment. Flexible availability, including evenings, weekends, and holidays. A polished, professional appearance and demeanor. Multilingual skills a plus. An exciting opportunity to be part of a globally recognized, immersive Times Square attraction. Competitive hourly rate and opportunities for growth. A dynamic, team-oriented work environment in one of New York City’s most iconic locations.
Job Description
Job Description
We are seeking polished, professional, and customer-focused VIP Guest Ambassadors to support an exciting immersive experience located in the heart of Times Square. This one-of-a-kind attraction offers guests an unforgettable opportunity to engage with the magic of New Year’s Eve year-round. As a VIP Guest Ambassador, you will play a vital role in creating a world-class experience for visitors from around the globe.
Responsibilities
- Welcome and escort VIP guests, providing warm, professional, and attentive service from arrival to departure.
- Deliver personalized experiences by anticipating guest needs and exceeding expectations.
- Provide knowledgeable information about the immersive experience, including exhibits, history, and attractions, ensuring guests feel fully engaged.
- Coordinate with operations, hospitality, and security teams to guarantee seamless guest flow and a premium visitor experience.
- Assist with VIP check-in and reservation management, ensuring accuracy and efficiency.
- Monitor guest feedback and communicate observations to management to continuously improve service standards.
- Uphold the highest standards of professionalism, appearance, and confidentiality while interacting with high-profile visitors.
- Support event activations, private tours, and special programming as needed.
Qualifications
What We Offer
Company Description
Forrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.
Company Description
Forrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.
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Guest Experience Ambassador • New York, NY, US
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