Scheduler Patient Access

Where You’ll Work

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus

Job Summary and Responsibilities

Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone, fax, walk-in appointments and computer systems. Ability to multi-task, think critically, problem-solve, move quickly between varying skill sets, and display consistent Humankindness throughout all interactions. Performs complex customer service duties, including but not limited to registration, scheduling, handling / processing inbound and outbound patient referrals, and telephone calls. This representative will handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams.

• Schedules complex procedures, such as infusion and / or radiation oncology, in accordance with scheduling policies of multiple departments, with attention to restrictions and parameters, such as block scheduling.
• Verifies insurance eligibility / benefits and co-pay / deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.
• Ensures the schedule is accurately typed, reviewed and changes made as needed. Contacts medical oncologists office prior to day of procedure for missing information.
• Clarifies division of financial responsibility if payment for services s split a medical group and an insurance company.
• Follows up on missing authorization, and contacts patients to advise on financial responsibilities.

Job Requirements

MINIMUM

High School Diploma / GED

One (1) year of customer service experience or industry experience in a healthcare setting

Excellent organization, interpersonal, communication / phone etiquette, and technical phone skills.

Computer knowledge and proficiency in Visio, MS office or Google Workspace, Email and internet, and be able to learn to use new software as it relates to the position.

PREFERRED

Associates Degree

Two to four years of relevant experience related to the core functions