Night Audit - The Hotel Zamora

Job Description

Job Description

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Night Audit. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting / Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule : We are currently seeking a part-time and full-time night audit to join our team!

Essential Functions

• Registers guests to the hotel, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers the telephone in a timely and professional manner
• Addresses guest complaints, problems and / or requests in friendly and professional manner
• Ensures that all matters are resolved or addressed with the proper department head
• Have an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Processes all Retail transactions for the guest
• Issues luggage claims and check guest luggage when requested
• Manages nightly hotel operations

Verifies revenue from all sources is accurately balanced, follow up on any discrepancies

Minimum Requirements