Ticket Team Member - Dollywood Theme Park - Seasonal
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Ticket Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ticket Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Ticket Team Members are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the park by processing sales transactions for tickets and season passes at turnstiles and answering guest questions in a friendly manner.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Greet guests and initiate friendly interactions. Provide guest excellence which exceeds expectations, answer questions and provide park information
- Effectively performs ticket sales processes to include (but not limited to) :
Selling tickets and completing reservations on a computerized ticketing system
Selling and processing Season PassesProcesses cash, check, and credit card transactionsIssues complimentary and discounted tickets per Dollywood policiesProcesses refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policiesPerforms defined accounting procedures for ticket sales to include :Cash till opening and closing procedures
Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced dailySupports Group Sales fulfillment, adjustments, and ticketingCollects information to support Marketing Database and research programsEffectively performs ticket scanning process for park admission to include (but not limited to) :Scanning of all tickets into the computerized system
Verifies identity and validity of all PassholdersChecks all Host and Dependent IDs at gateUpholds Dollywood policy on re-entry processes to include issuing re-entry tickets and / or handstampsAssists with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait timeCleans and organizes work area daily to present a professional appearanceEnsures map racks are fully stocked for the day with correct informationMaintains a dependable work attendance and flexibility with assigned work schedulesAttends all required training classes, Guest Service seminars and / or meetingsCompletes required paperwork in a timely mannerMaintains confidentiality at all timesFollows all safety standards to include reporting any violations of standardsGreets guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park informationEffectively performs ticket sales processesResponsible for completing credit card transactions in compliance with the Payment Card Industry Data Security StandardsCross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and FoundManagement reserves the right to change and / or add to these duties at any time
Education and Experience Required
Must be at least 14 years of ageMust be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculatorMust be able to learn computer, computer scanning equipment, and printer equipmentPrevious Guest Services experience a plusMust be able to pass a typing test (score of 25 wpm or greater)Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workBe a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and HostsMust tolerate a fast-paced, hectic environment and remain calm in highly stressful situationsMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to speak clearly in order to operate a two-way radioAble to work on a computer / with screens for prolonged periods of timeMust be alert and attentiveAble to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit, stand or walk for various periods of timeAble to work in a small, confined areaAble to push and / or pullAble to bend at the waist and knees for long periods of timeGive two weeks' notice for requested days off and have all necessary schedule changes approved in advance by direct supervisorAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationAble to tolerate various temperatures while working outdoorsAble to meet the physical demands of the jobAble to lift 50 lbsAble to be subjected to periodic random drug screening as outlined by Dollywood policyThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
