Desktop Support Specialist

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Job Title : Computer Support Associate II (Infrastructure Engineer)

Pay rate : $27 per hour

Duration

12 months

W2 contract only (No C2C)

First Shift Position- 7 / 8am flex start

Metatarsals are required on the first day

Visa sponsorship is not available, now or in the near future, for this position.

Job Duties :

• Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
• Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

Manufacturing

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