Loss Mitigation Representative

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members' lives. We love people who share our core values : Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits :

• Paid time off-plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.

Salary range : $21.64 - $30.30 per hour

Job Description

The Loss Mitigation Representative is responsible for maintaining a delinquency queue to minimize loan losses and risk to the credit union and ensure the best possible outcome for both the member and the organization.

Core Job Requirements / Outcomes

Other Essential Functions

Qualifications

Education : High School diploma or equivalent required.

Job Experience : Minimum of one-year financial institution experience including teller, new accounts or lending is required. Previous consumer collections experience and basic knowledge of laws pertaining to collections for FDCPA and UDAAP is preferred.

Software Skills : Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands : Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull / push and carry up to 10 pounds with accommodations.

Work Conditions : Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other : Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned to assist with interdepartmental related teams.

Additional Information

Please review our website for more information at stcu.org / careers.