Marketing Associate

Marketing Associate

Are you a creative, organized, and data-driven marketer ready to make a real impact? CCS is looking for a passionate Marketing Associate to join our Patient Experience team and help us drive meaningful connections with patients through innovative omnichannel campaigns. If you thrive in a fast-paced environment and are excited about using your skills to educate and empower patients, we want to hear from you!

In this role, you'll help design and execute compelling online / offline campaigns, craft engaging educational content, and analyze campaign performance to continually optimize our efforts. You'll be part of a collaborative, cross-functional team that works to help support our patients on their journey to better health.

This position reports directly to SVP, Patient Experience. We are flexible with location, but candidates must be able to work during CT or ET hours.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming, and Illinois residents are not eligible.

Responsibilities

Lead and execute patient-focused campaigns : Create and manage engaging communications, from email and SMS to webinars, that educate and support our patients every step of the way.

Develop engaging content across channels : Build and curate educational materials for our website, blog, and social media platforms. Partner with our Clinical and Marketing Ops teams to maintain our editorial calendar.

Optimize campaigns for impact : Analyze campaign data to identify opportunities for continuous improvement and ensure all efforts align with both short- and long-term business goals.

Manage surveys and feedback loops : Design, implement, and report on surveys (currently in Qualtrics) to gather valuable insights and drive decision-making.

Collaborate for success : Work closely with the Sales & Operations teams to stay aligned with initiatives like product launch timelines and strategies.

Maintain marketing assets : Keep marketing-related email inboxes organized and respond to requests as needed.

Qualifications

Educational background : Bachelor's degree in marketing, communications, or a related field.

Experience : 1-3 years in lifecycle, retention, customer or content marketing.

Communication skills : Exceptional written communication abilities with attention to details. You're a pro at writing compelling briefs and developing campaigns that resonate.

Project management : You're a stickler for details and excel at managing multifaceted campaigns, coordinating moving parts, and delivering results on time.

Curiosity and growth mindset : A passion for learning and growing in the marketing, sales, and communication fields. You're always eager to take on new challenges and find ways to exceed expectations.

Tech-savvy tools : Familiarity with marketing automation platforms like Salesforce Marketing Cloud, Braze, etc. Bonus points if you know Iterable! Plus, you must be comfortable with Excel and PowerPoint.

Flexibility : Willingness to travel 2-4 times per year for in-person meetings.

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Working conditions : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected, a human-led, digitally-enabled clinical solution. PropheSeean AI-powered predictive model that identifies non-adherence risk and delivers personalized interventionsis an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplierwe're a partner in transforming chronic care delivery.

What We Offer