Medical Assistant (MA) - Endocrinology

Medical Assistant

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

The Medical Assistant is a multi-skilled clinical professional that provides indirect and / or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint, documents patient / family needs, participates in planning and implementing care for patients, and may administers ordered medications within the Medical Assisting scope and state guidelines.

Essential Job Functions include :

• Understanding and adhering to the legal responsibilities and requirements within the Medical Assistant role.
• Identifying significant changes in patient condition through data collection and reporting them to the provider.
• Troubleshooting issues and escalating problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrating standards of excellence in care in all interactions, for both internal and external customers.
• Maintaining clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Showing patients to examination rooms and preparing them for the physician.
• Traveling to other facilities for providers or adjusting hours to meet patient care needs as directed by the practice manager as needed.
• Maintaining a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assisting patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documenting in electronic medical records accurately and appropriately.
• Managing in basket messages in the electronic health record under the Provider's verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in / check-out).
• Following up on orders, appointments, referrals, and follow up visits and collecting co-pays as needed.
• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer :

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.