Support Enablement Manager

A company is looking for a Support Enablement Manager to design and lead support training and development programs.

Key Responsibilities

Guide junior support engineers through their technical development and mentorship

Create training material, including troubleshooting guides and playbooks

Design and maintain hiring and onboarding resources for new hires

Required Qualifications

Experience in technical support, enablement, or a related field

Skilled at creating structured learning programs and technical documentation

Ability to mentor and coach junior engineers

Understanding of scaling support organizations and defining growth frameworks

Organized and proactive with the ability to manage multiple initiatives