Customer Quality and Claims Specialist

Customer Quality and Claims Specialist

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a Customer Quality and Claims Specialist in Culloden, WV. If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!

Position Summary : The Customer Quality and Claims Specialist supports internal and external customers by managing product claims, returns, and quality related inquiries. The role investigates issues, coordinates resolutions across departments, and ensures timely, accurate, and professional communication while recommending process improvements to prevent future claims.

Tasks / Duties / Responsibilities :

• Monitor and manage customer cases, proactively addressing delays
• Investigate and resolve product claims, pricing adjustments, and deductions in coordination with Sales, Shipping and Quality Control
• Analyze customer complaints to determine root cause, corrective actions, and preventive measures
• Communicate findings, resolutions, and recommendations to customers and internal stakeholders
• Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received
• Check records, such as bills, computer printouts, and related documents and correspondence, and converse or correspond with customer and other company personnel, such as sales, shipping, engineering, and credit, to obtain facts regarding customer complaint
• Notify customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise
• Recommend improvements in product, packaging, shipping methods, service, or billing processes to minimize future claims.
• Perform additional duties as assigned

Knowledge / Skills / Requirements :

Reports To :

PI02d03dec4635-30511-39147270