Senior Application Services Engineer

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies Windows / Linux, multi-tier web applications, middleware (web / app servers, infrastructure, containers, message queues, containers, databases, networking).
• Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
• Application performance tuning, outage troubleshooting / triage, short term / long-term fixes.
• Work closely with development / architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to on-premise data centers.
• Improve architectures by enhancing application architecture, and redundancy, across legacy systems.
• Centralize logging in production environments using Graylog.
• Ensure design, infrastructure, processes, and operational documentation are up to date.
• Automate repetitive tasks, lean out processes that drive down outages and deliver quick results.
• Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
• Networking basic knowledge, (F5, HAProxy).
• Ability to drive own bodies of work using Atlassian stack.

What you will bring

EQUAL OPPORTUNITY EMPLOYER

Solera Holdings, Inc., and its US subsidiaries (together, Solera) is an equal employment opportunity employer. The firm’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.

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