Behavioral Health UM Clinician

Description

Location :

This position is located at our Dublin, OH campus with hybrid flexibility.

Who we

are

Founded in 1999 and headquartered in Central Ohio, we

're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that's why we call ourselves Healthcare Warriors.

We're committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you're excited about this position, we encourage you to apply – even if your experience doesn't match every requirement.

About the role

The

Behavioral Health Utilization Management Clinician

provides utilization management for all behavioral health and substance use disorder levels of care as indicated per the Health Benefit Plan. The clinician is responsible for processing all clinical documentation and appropriately reviewing the services requested against plan language and appropriate criteria; within the designated time frames indicated. The Behavioral Health Utilization Management Clinician also partners with providers and facilities to assist with discharge planning. The Behavioral Health Utilization Management Clinician provides the highest level of customer service both internally and externally to promote quality, medically necessary, cost effective care.

What you'll do

Assess and review all requests for all behavioral health and substance use disorder inpatient and outpatient levels of care and transitions in relation requiring clinical review against plan language and the appropriate clinical criteria. Conduct initial clinical review, concurrent review, and retrospective review.

Utilize critical thinking and clinical knowledge to make independent decisions and determinations, following Quantum Health workflows.

Utilize Quantum Health adopted clinical criteria during all aspects of the review process and document outcomes in authorization database.

Facilitate discharge planning process during concurrent review and post discharge. This includes

making arrangements

for Residential, PHP, IOP and other outpatient services.

Communicate with patient, provider, facility, and internal work groups regarding outcome of requests. Promote the mission and core values of Quantum Health.

Research status of vague or questionable procedures and present to the Chief Medical Officer / Physician Peer Reviewer for review. Notify Chief Medical Officer / Physician Peer Reviewer of all potential non-certifications within the appropriate time frames.

Prepare and present high-quality medical reviews for MD collaboration and determination.

Facilitate communication between medical provider including external review agencies.

Negotiate for services needed if no clear benefit exists or if the services can only be provided out of network.

Coordinate health management services

in an effort to

provide integrated health services for each patient and provide benefit and health information to patients, caregivers, providers and facilities so they are able to make informed health decisions.

Re-direction of out of network service requests to in network whenever possible to ensure members obtain the optimum benefit.

Identify potential cases for high risk / high cost and refer to the appropriate case management team. Maintain contact with internal clinical staff for transfer of cases for medical management when appropriate.

Maintain a working knowledge of all Quantum Health workflows.

Be a clinical resource for all Quantum Health work groups.

Provide monitoring and oversight of non-clinical staff activities and be available to non-clinical staff during Quantum Health's business hours.

Other duties as assigned

What you'll bring

Licensure / Certifications

Registered nurse with active license in Ohio or Licensed Social Worker with active license in Ohio

Minimum

of 4 years' experience in a Behavioral Health setting

Experience in health management preferred

Ability to make decisions that are timely and that achieve results consistent with business goals and organizational culture

Driven to work independently with limited need for daily supervision

Possess excellent verbal and written communication skills

Strong ability to communicate effectively with patients, physician practices, hospital facilities

Aptitude to research and identify issues using critical thinking

Perform as a team member with the working group, interact professionally with other entities both internally and externally

Proactively present issues and ask questions

Outstanding computer skills, navigating multiple systems, and Microsoft applications

Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Strong administrative / technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM / video conferencing (Teams & Zoom), and telephones efficiently.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.

LI-HW1 #LI-Hybrid

What's in it for you

• Compensation : Competitive base and incentive compensation
• Coverage : Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement : 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance : Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development : Tuition reimbursement up to $5,250 annually, certification / continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture : Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment : A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24 / 7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

Phone Screen >

Online Assessment(s) >

Interview(s) >

Offer >

Background Check.

Reasonable Accommodation : Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams : Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General