Job Description :
Scope of the work is mentioned below :
- Onsite support
- Break Fix support
- IMACD Services
- Onsite end user software support services
- Deskside software Support
- Refresh & Disposal
- Hands & Feet Support
- Warehouse and Technology Support Services
Service Description
Provide support for customer-approved end user devices such as desktops, laptops, and printers.Provide priority assistance to VIP users when feasibleProvide IMACD and administrative support - Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.Onsite Support Services : IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet supportService Requests and IMACDsHardware Breakfix support of Customer provided end user devices.Hands and Feet Support for Server Break / Fix.End User Desk Side Support.Knowledge management (SOPs, Troubleshooting Guide)Inventory management for client LocationsThe On-site support services shall be provided during local business hours.Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.Coordinate, plan, and schedule IMACDs with all affected IT functionsMandatory Skills
Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software / applications