Product Support Manager

Description

Spiral Solutions and Technologies Inc. is seeking a Product Support Manager for our Lexington, KY location!

Location : Lexington, KY

Requirements

Job Summary :

• Plan and coordinate preventative maintenance programs, upgrades, and replace parts for electronic equipment
• Develop and implement recurring training for technicians
• Ensure that all repairs meet or exceed industry standards
• Manages the computer system to track maintenance, inventory, receiving, and returning of loan account assets
• Serves as a critical link for product development
• Develop and implement product support for life cycle sustainment
• Bridge between customer needs and product development
• Ensure system, subsystems, and components are repaired and maintained throughout their lifecycle
• Cost analysis to manage allocated resources to ensure repairs are efficient and cost-effective
• Assist with budget management and resource allocations
• Develop a supportive team to help drive a high-performance culture Knowledge, Skills, and Abilities Required :
• Comprehensive understanding of logistics, procurement, and vendor management principles
• Prior experience in electronic repair, with supervisory roles
• Analytical and problem-solving skills to effectively assist technicians in diagnosing and resolving technical issues, securing required parts and equipment
• Knowledge of electronic systems, components, and correct utilization of diagnostic tools and systems
• Ability to manage a team of repair technicians who troubleshoot and repair electronic equipment throughout its lifecycle
• Develop and implement recurring training for technicians
• Strong computer management background to manage and maintain computerized maintenance data systems and historical repair data
• Knowledge of applicable industry standards, safety regulations, and quality assurance practices
• Ability to adjust to a changing requirement environment
• Strong inventory management skills
• Ability to identify recurring issues, implement effective solutions

Positions supervised : None

Duties and Responsibilities :

Essential Functions :