Office Assistant 2

Office Assistant 2

Under the general direction of a Program Aide, the Office Assistant 2 will be responsible for the clerical processing and office support work at one of the Department's twelve new computer-based testing (CBT) centers and for supervising subordinate test administration staff.

The duties of this position include, but are not limited to, the following :

• Ensure clerical processing procedures are followed and recommend improvements.
• Gather, compile, and prepare materials for test administration.
• Resolve clerical operation issues and respond to questions concerning test administration.
• Assign staff to greet and check in civil service examination candidates at a designated reception area.
• Assist civil service examination candidates with the scheduling or rescheduling of their exams, and answer questions that test monitors are unable to resolve.
• Complete all documentation for the various exams that are administered, reporting any suspected irregularities or discrepancies.
• Configure individual candidate testing stations, maintain testing room and equipment, and provide training to test monitors on work equipment and procedures.
• May administer examinations and instruct candidates on test procedures.
• Plan, assign, and schedule test monitors to test administration roles and ensure adequate training for assignments in consultation with the Program Aide.
• Submit test monitor payroll data to ensure these staff are paid in a timely manner.
• Supervise test monitors and evaluate the performance of test administration staff and the quality, quantity, and timeliness of their work.
• May be assigned to cover test administration shifts at the CBT center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site.

The Department of Civil Service is the central personnel agency for the Executive Branch of New York State government, serving approximately 150,000 employees. Our mission is to build tomorrow's workforce today by promoting a diverse, inclusive, and talented workforce. We lead and deliver world-class workforce management strategies by providing innovative solutions based on merit, fitness, and equality of opportunity.

The Department of Civil Service is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and / or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.