Full Time Legal Intake Customer Support

Job Description

Job Description

Immediately hiring Legal Intake Representatives in our Nashville location!

At Legal Intake Professionals, we are committed to equality and inclusion in the workplace and seek to hire qualified and motivated individuals who represent the diversity of our clients. We are seeking Legal Intake Representatives to join our growing team! Your mission would be to establish the firm's relationship with potential clients by handling incoming calls as outlined in training. Our Representatives are the initial point of contact for clients seeking assistance with personal injury matters, and therefore, empathy, compassion, accuracy, and communication skills are vital.

Customer service experience is a plus but not required.

This is an in-office position.

Your job will be receiving incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

To be successful in this role, you must have :

• Good verbal and written communication skills, specifically : spelling, grammar, and diction
• A professional phone voice that shows customer care and concern
• Active-listening skills to ensure client information is gathered correctly and fully
• The ability to ask appropriate questions
• The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
• Accurate and fast typing skills
• PC / Computer skills in a Microsoft Windows environment
• A flexible schedule, including nights, weekends, and holidays
• A High School Diploma or GED, and must be 18 years of age

Our benefits for Full Time Employees include :

Compensation : $20 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered :

Saturday, Monday, Tuesday, Wednesday, Thursday : 3pm-12am

Training starts on 11 / 27 / 25, Monday-Friday 8am-5pm CST, for two weeks : one week of classroom training and one week of Training Bay. Permanent schedule will go in effect Sunday, 11 / 30 / 25.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

Job Posted by ApplicantPro