Vice President, CRM Product Management Lead

VP, CRM Product Management Lead

This position is located in East Hanover, NJ. Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model.

Reporting into the VP, Head of CRM Product Management and Strategy, the VP, CRM Product Management Lead is pivotal in building a world-class product management organization, setting standards for product owner talent, and driving operational efficiencies and innovative delivery strategies. This role partners closely with business and IT leadership to deliver the next generation of CRM, ensuring alignment with enterprise strategy and transformation goals. The VP, CRM Product Management, will play a leadership role in enabling the next generation of CRM best practices to directly drive meaningful patient and customer outcomes.

Major Accountabilities :

• Build and lead a top-talent product management organization that sets operating standards and drives transformation for CRM across Novartis US
• Build and manage the US CRM Roadmap, ensuring regular updates, transparency, and alignment with the US Commercial CRM strategy
• Develop a deep understanding of current business processes and gaps to inform product delivery and process improvement
• Drive predictable product delivery for next-generation CRM, leveraging both traditional and agentic solutions
• Play a leadership role in the CRM governance framework, regularly providing updates on status, impact, and opportunities
• Optimize the investment in the CRM ecosystem, including prioritizing best practices and utilizing best-in-class solutions to business problems
• Create, improve, and scale business processes to support transformation and operational excellence
• Collaborate with program teams to integrate business process changes with all aspects of transformation
• Evangelize CRM strategy and impact across the organization
• Collaborate closely with the CRM product and IT teams to ensure cross-functional alignment and optimization

Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM within commercial operations. Strong management, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM and AI applications for pharmaceutical sales and marketing, as well as the dynamics of the global healthcare environment, is crucial.

Education (minimum / desirable) : Bachelor's degree in a related field is required; Master of Science and / or MBA preferred

Additional qualifications :

The pay range for this position at commencement of employment is expected to be between $261,100.00 and $484,900.00 a year. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and / or other benefits.

EEO Statement : The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations : The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired : Agility, Brand Awareness, Business Partnering, Cross-Functional Collaboration, Customer Behavior, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Communications, Marketing Strategy, Media Campaigns, People Management, Pharmaceutical Products, Product Positioning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing