Go To Market Functional Lead - Quoting

Go To Market Functional Lead - Quoting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking an enthusiastic Go To Market Functional Lead - Quoting to join the Go To Market Sustain team where we strive to make the world of selling better by optimizing and supporting Sales processes and infrastructure.

The individual will be a key member of the Go-To-Market Functional Lead team, partnering with Sales, Sales Support, and Sales Operations to optimize system health and efficiency. This role will rapidly resolve recurring production issues, develop AI tools for ticket deflection and self-service, and project-manage critical issues through the development cycle in close collaboration with business partners.

What you get to do in this role :

• Develop deep expertise in sales processes and systems to support internal adoption.
• Drive automation, AI-based ticket deflection, and maintain AI reference materials.
• Lead data quality initiatives across quote-to-order infrastructure.
• Own and manage the Problem ticket backlog, driving cross-functional resolution.
• Deliver high-quality support to resolve priority business issues.
• Lead stakeholder review meetings to share trends, fixes, and updates.
• Improve L1 / L2 support by reducing production issues, identifying trends, and accelerating resolution times.
• Configure legal and fallback language in quoting systems of record.
• Project-manage recurring production issues to resolution through problem-to-solution workflows.
• Partner with Product Owners, Analysts, Engineering, Change Management, and IT on system enhancements and updates assisting with requirement gathering and testing.
• Analyze incident trends, address root causes, and contribute to internal knowledge bases.
• Participate in special projects and other assigned duties.
• Collaborate across departments to achieve organizational goals.
• Own and report DT support metrics within quote-to-order systems.
• This role may require up to 20% travel based on stakeholder location and collaboration opportunities

To be successful in this role you have :

For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.