Contact Center Representative - Inbound Call Center (FULL TIME ONSITE)

Description

As a Contact Center Representative, you will be part of a supportive and dynamic member-focused team. You'll work in a fast-paced environment serving members over the phone, performing routine financial transactions, assisting with digital banking inquiries (mobile and online), and triaging more complex requests to the appropriate teams at First Tech. Contact Center Representative handle basic inquiries and transactions while building foundational skills in communication, efficiency, and product knowledge

Contact Center Representative is designed for individuals beginning their journey in member support. The core Representative career ladder is a three-level progression, beginning with foundational responsibilities focused on basic member interactions and advancing to the most complex and high-value engagements. Your advancement through each level is driven by your performance, behavior, and skill development, unlocking opportunities for promotion and increased compensation.

Primary Responsibilities :

• Successfully complete the new hire training program with a fixed schedule and high attendance expectations.
• Begin interacting with members by Day 3 of training.
• Respond to inbound member calls and perform routine financial transactions, and assist members with digital banking inquiries (mobile and online), and triaging more complex requests to the right teams at First Tech.
• Identify member needs and recommend appropriate First Tech products and services, including referrals to insurance, investments, and mortgage teams.
• Meet or exceed monthly performance goals, including call efficiency, service quality, and sales targets.
• Evaluate member satisfaction during interactions and deescalate or escalate concerns to leadership as appropriate.
• Use available resources and tools to maintain up-to-date knowledge and ensure accurate information is shared with members.
• Collaborate with team members and leadership for issue resolution and continuous learning.
• Demonstrate professionalism, empathy, and a commitment to First Tech's values in every member interaction.

Experience and Education Requirement :

Location : Hillsboro Corporate Office - Hillsboro, OR 97124

Target Compensation in Hillsboro, OR : $20.25 plus monthly incentives

Benefits options include :

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First Tech is not currently offering Visa transfer or sponsorship for this position

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