Senior Account Manager- Commercial Insurance (Remote EST, CST)

Overview

Senior Account Manager - Commercial Insurance (Remote EST, CST) at Insurance Office of America. This role manages an assigned book of business, ensures account retention, supports new business, coordinates day-to-day administrative and customer service activities, resolves complex issues, and serves as a subject matter expert for the account management team.

Responsibilities

• Technical competence : Maintain a high degree of technical competence and industry expertise.
• Team leadership : Direct daily activities and workflow of the account management team.
• Customer service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy management : Manage policy expirations and renewals.
• Renewal process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System maintenance : Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Activity monitoring : Monitor and maintain activity / suspense to ensure timely completion.
• Communication : Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service excellence : Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy compliance : Stay updated on company policies and procedures.
• Continuous improvement : Seek and adopt best practices to improve individual and team performance.
• Champion IOA values : Demonstrate integrity and leadership.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary

The expected pay range for this position is 90-100K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Details

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