Field Services Engineer

At Vantive, we are on a mission to transform lives through vital organ therapies. As a pioneering company in kidney care for over 70 years, our commitment to innovation and quality continues to grow. We prioritize not just kidney care but aim to enhance the entire dialysis experience through cutting-edge digital solutions. Join us in our mission to extend lives and create possibilities for both patients and healthcare teams.

As a Field Services Engineer, you will be an essential part of our team, serving as the face of Vantive in clinical and hospital environments. Managing your assigned territory, you will engage in the installation, maintenance, repair, and training associated with a variety of advanced medical devices. If you enjoy tackling complex technical issues, building relationships with customers, and thrive in a hands-on role that requires independent decision-making, this position is for you.

Key Responsibilities :

Perform installation, calibration, preventive maintenance, and repairs on a variety of electro-mechanical medical devices while adhering to quality and safety standards.

Diagnose and troubleshoot equipment failures, identify root causes, and propose effective solutions using your analytical skills.

Manage service calls and preventive maintenance schedules efficiently to meet service level agreements.

Maintain precise documentation of all service activities, ensuring equipment is calibrated and functioning correctly.

Order necessary parts and maintain inventory controls for service and maintenance needs.

Train and guide customer staff on equipment operation, inspection techniques, and maintenance procedures.

Maintain clear and effective communication with customers regarding service status and solutions.

Represent Vantive professionally through positive customer interactions and appearance.

Mentor junior technicians and foster a collaborative working environment by sharing knowledge and best practices.

Participate in installation projects and organizational initiatives, potentially taking a lead role when needed.

Adhere to health, safety, and environmental regulations while managing delicate equipment.

Travel extensively to provide technical support, training, and participate in meetings at various sites.

Exhibit interpersonal skills that align with Vantive's core values : Care, Ownership, Trust, and Innovation.

Carry out additional duties as required.

Required Qualifications :

Experience in biomedical engineering or similar fields, with skills in installation, troubleshooting, and repair of medical devices in compliance with safety standards.

Adept in handling independent tasks and managing your own service territory effectively.

Exceptional interpersonal skills with a focus on professionalism and customer service.

Strong communication abilities, both verbal and written.

Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

Capability to comply with PPE protocols and meet physical demands of the job, including lifting up to 50 lbs.

Willingness to travel 50-75% of the time, including overnight stays, and have a valid driver’s license.

Alignment with Vantive's cultural values : Care, Ownership, Trust, and Innovation.

Experience and Education :

Degree in Biomedical Engineering, Electronic Engineering, Computer Science, or related technical area.

Alternatively, an associate’s degree in a non-related field with at least 3 years of electro-mechanical troubleshooting experience.

BMET certification with 3+ years in electro-mechanical troubleshooting is also acceptable.

Completion of a military program in electrical or biomedical equipment technology is a plus.

Previous field service experience is preferred.

Join us at Vantive, where well-being is a priority. We offer competitive compensation and a comprehensive benefits package including medical, dental, and vision coverage starting day one, along with numerous other employee benefits. Explore a fulfilling career helping to improve patient lives globally.

Equal Opportunity Employer :

Vantive is proud to be an equal opportunity employer, considering qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other legally protected status.

Reasonable Accommodations :

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.