flex Senior Manager - Loyalty Program Risk

Senior Manager Loyalty Program Risk

Reporting to the Sr. Director, Loyalty Program Risk, the Senior Manager will serve as a leader within the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty and Gift Card programs and mitigation of financial fraud risks. This role manages risk mitigation perspective, processes and protocols incorporating anomalous activity detection, trend identification, monitoring, reporting and remediation on internal and external Loyalty.

The Senior Manager will serve as a subject matter expert on fraud risks and best practices. This role will manage initiative projects and workstreams, as well as take responsibility for developing and managing data sets and reporting, we well as provide proactive support to compile, analyze and translate data into actionable information. The Senior Manager will work closely with Sr. Director and other team leaders to develop the fraud / risk perspective for new and evolving programs and projects and will be a key liaison for the Loyalty Business. The Senior Manager will own processes, protocols and SOPs and provide leadership for the broader global Program Risk team. Role will partner to support evolution of regulatory requirements and systematic risk decisioning.

Role must be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, managing multiple workstreams, and devising and executing strategies to deliver against current and future Loyalty program priorities, thereby strengthening competitive advantage through excellence in effective risk assessment and establishment of mitigating controls.

Candidate Profile

• Education and Experience Required Bachelor's Degree in Accounting, Finance, or business-related field 6 + years of experience in finance, risk management and / or fraud mitigation in a global organization
• Experience in a management role; demonstrated success leading and developing a strong organization and workforce in a complex, service-intensive, deadline-driven environment.
• Demonstrated ability to lead and manage business initiatives and change, leveraging strong data analysis skills including querying and manipulating large data sets using tools such as Microsoft Excel and Access (pivot tables, modeling, etc.).
• Preferred Lodging / hospitality industry experience strongly preferred; knowledge of loyalty program strongly preferred.
• Visualization and dashboarding experience using Tableau of Power BI. Knowledge of Marriott specific accounting and finance processes and systems.

Core Work Activities

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.