Technical Support Analyst

A company is looking for a Technical Support Analyst to provide technical solutions for logistics clients.

Key Responsibilities

Perform in-depth troubleshooting and root cause analysis of hardware and software issues

Provide exceptional customer support via phone, email, and chat, ensuring high satisfaction

Collaborate with development teams to document and escalate product bugs and issues

Required Qualifications

Proven experience in a technical support or application support role

Demonstrated success with root cause analysis and complex system troubleshooting

Strong technical aptitude for diagnosing issues across multiple systems and platforms

Experience working with CRM software

Knowledge of the transportation or logistics industry is a plus