Veterinary Office Manager

Description

We are seeking a dynamic Office Manager to join our hospital team!

About the Position :

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including : marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

People Management : recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews

Financial Management : overseeing the hospital’s P&L, including accounts payable / accounts receivable, payroll, and inventory

Customer Service : resolving client issues and escalations and overseeing follow-up communications

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other animal-care service industries.
• A positive, can-do attitude; strong people skills / emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

Relationships are at the heart of everything we do . At AVG, this phrase is our North Star for empowering our 200+ hospitals across America, including General Practices and the first-of-its-kind industry disruptor, UrgentVet. Our relationship-based approach guides our victories, sweetens our celebrations, fuels our Core Values, and shapes our interactions with intention and compassion.

We believe this sets us apart from everyone across virtually every industry — not our fast growth and countless wins, but our culture and the values that inspire it. Here, our people don’t just work; they thrive, grow, and lead with a passion that's anything but ordinary. And they aren’t just our colleagues; they are our mentors, cheerleaders, and friends.

The best part? There’s room for you at AVG, too .