Family Peer Support Specialist - CRC

Job Description

Job Description

Program Summary

Philadelphia Family Voices is Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support.

Position Summary

Reports to : Program Manager

Direct Reports : None

Status : Non-Exempt; 35-hour workweek; may include evenings and weekends

The CRC Family Peer Specialist meets with families who present at the Philadelphia's Children’s Response Center and assists them in navigating the system by offering information, resources, and family peer support. The position performs a variety of day-to-day activities such as supporting / talking with families waiting on the unit or in the triage area. The CRC Family Peer serves as the linkage to the Philadelphia Family Voices’ program as well as provides additional resources and support to families telephonically after the child / youth discharges from the CRC.

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Summary :

• Utilize experience and partnership skills to help other families and the systems that serve them.
• Establish and maintain strong effective relationships with the Program Supervisor and / or Manager, Philadelphia Family Voices staff, management, and key stakeholders.
• Establish and maintain strong effective relationships with members of the community that we support :
• Families and youth
• Philadelphia Children’s Response Center staff and administration
• General public
• Community agencies and organizations
• The Philadelphia child serving systems [Department of Human Services (DHS), Juvenile Justice (JJ), Early Intervention (EI), Autism related services and programs
• Schools and Education System
• Community Behavioral Health (CBH)
• Administrators / staff of Philadelphia Department of Behavioral Health & Intellectual Disabilities (DBHIDS).
• Promote a positive public image of all PFV programs and serve as a representative in assigned committees, task forces, as well as other meetings.
• Promote and model high ethical, professional and respectful behaviors both within Philadelphia Family Voices and externally.

Key Duties & Responsibilities :

Administrative

Program and Staff Responsibilities :

Electronic Health Record (EHR) Data Base

Education, Knowledge, Skills & Abilities :

Minimum Experience

Preferred Experience Requirements

Minimum Education Requirements

High School Diploma or GED.

Preferred Education Requirements

Bachelor’s Degree.

Required Skills

Physical Requirements

Working Environment

Work primarily at the Children’s Crisis Response Center at 3300 Henry Ave, Philadelphia and is not eligible for remote work. The position may require working in other settings, including but not limited to :

Reasonable accommodations will be made to enable individuals with disabilities to perform essential job duties.