Client Care Manager

Summary

The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing scheduling and supervision of field staff to meet the clients needs. Strong communication problem-solving skills and making the proper client-caregiver match are necessary for long-term services with JEVS Care at Home. The Client Care Manager will drive growth through client and employee satisfaction. The Client Care Manager reports to the Associate Director of their Office.

Responsibilities

• Ensure that all Clients receive 100% service utilization and if not possible provide documentation and timely communication to Managed Care Organizations.
• Ensure all Clients have coverage that is aligned with scheduled services.
• Reconcile and complete dashboard and pre-billing duties daily and timely for weekly payroll processing.
• Ensure EVV and timesheet compliance discuss discrepancies with client and caregiver and ensure that documentation received is correct complete and on a timely basis.
• Serve as a liaison with the Area Agencies on Aging Service Coordination Agencies and Managed Care Organizations.
• Supervise a team of caregivers.
• Conduct 90-day and annual performance reviews assessing caregivers achievements compliance and overall performance.
• Collaborate with the Recruitment team in the hiring of potential Caregiver candidates.
• Collaborate with the Health and Education Department to assess caregiver abilities and client needs according to the level and plan of care.
• Collaborate with payroll department and Patient Navigator to monitor eligibility authorizations and utilization to ensure maximum service delivery.
• Communicate with client if / when any disruption in service occurs. Address all authorization / eligibility issues same day as notified
• Ensure master week / schedule is up to date and any changes made are reflected in a timely manner.
• Complete client visits in a consistent manner in accordance with JCAH policies and procedures.
• Complete Incident Report form within 24-hour notice of incident to the JCAH Compliance Department.
• Assist with new hire orientation and annual caregiver trainings as needed.
• Serve as back up to On-Call Manager as needed.

Required Education and Experience

Physical Requirements

May require sitting standing or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 25% required to other JEVS locations home visits and other related functions.

Benefits

For more information about JEVS Care at Home please visit our website :

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1