Product Quality Engineer (NPDI)

Overview

Join to apply for the Product Quality Engineer (NPDI) role at Vertiv

Vertiv is hiring a Product Quality Engineer in Delaware, OH who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch.

The engineer acts as the key quality interface between cross-functional teams—Engineering, Operations, Service, and external suppliers—and supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective / preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.

Key Responsibilities

• New Product Development introduction (NPDi) Quality

Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.

PFMEA, Control Plans, Process Capability, Work Instructions, etc.

Lead cross-functional issue triage and resolution activities for customer-reported concerns.

Aggregate and analyze VoC data from multiple sources :

Warranty claims, service reports, customer complaints, surveys, etc.

Required Qualifications

Knowledge, Skills & Abilities

Design and manufacturing process controls.

Core Competencies

Working Conditions

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need assistance accessing the application, please contact help.join@vertivco.com.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

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