Creator Network Client Support Specialist, TikTok LIVE

Responsibilities

TikTok LIVE team's mission is to work hand-in-hand with creators & influencers, agencies, and partnership organizations to create an environment that brings communities together in real time to create meaningful and interactive connections around the globe. We are seeking a proactive, detail-oriented Creator Network (CN) Client Support Specialist to design, implement, and manage our client support infrastructure for Creator Networks. In this role, you will establish and optimize a ticketing system for the CN team, collaborating closely with Creator Network Managers (CNMs) to ensure seamless operations and deliver an exceptional experience for both creators and Creator Networks. Responsibilities : -Build, implement, and continuously improve the CN ticketing system to streamline support workflows. -Receive, track, and resolve inquiries, complaints, and requests from Creator Networks in a timely, professional manner. -Collaborate with CNMs, central operations, and product teams to escalate and address complex issues. -Monitor key service KPIs (e.g., response time, resolution time, satisfaction rate) and drive continuous improvement initiatives. -Collect, analyze, and present feedback from Creator Networks to identify trends and recommend operational enhancements. -Lead the transition of support functions from CNMs to the in-house CN support team. -Develop and maintain a knowledge base / FAQ to improve self-service options for Creator Networks.

Qualifications

Minimum Qualifications -Bachelor's degree or equivalent experience in customer service, operations, or a related field. -0-3 years of experience in customer support or operations (preferably in online platforms, creator networks, or live streaming). -Strong organizational, problem-solving, and multitasking skills with exceptional attention to detail. -Familiarity with ticketing / customer service tools (e.g., Zendesk, Freshdesk, Jira) is a plus. -Ability to work independently and collaboratively in a fast-paced environment.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $83600 - $143556 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment :

• 1. Interacting and occasionally having unsupervised contact with internal / external clients and / or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at