Partner Engagement Manager, Manufacturing

Partner Engagement Manager, Manufacturing

Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Position Overview : We are looking for a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers.

A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.

Responsibilities

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS)
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion / demotion dependent individual Partner Performance
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives. Manage operational escalations and provide timely resolutions to ensure partner satisfaction. Lead initiatives to reduce partner churn and maintain a robust network
• Serve as the ITAR conversion leader
• Conduct on-site assessments to establish best practices and promote "Xometry Certified" partners. Maintain comprehensive training records and standardize partner training materials. Collaborate with marketing teams to drive partner acquisition strategies and campaigns.

KPIs and Measurements

Qualifications / Requirements

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