Account Support Representative ( {{city}})

Position Summary :

The Account Support Representative will play a critical role in supporting the Sales Executive and their assigned book of business. Working as part of a dedicated team, the Account Specialist ensures that the Sales Executive can focus on driving and closing new business opportunities. This role will be responsible for managing administrative tasks such as documentation, order processing, and customer support. Additionally, the Account Specialist will build and maintain strong relationships with both customers and internal departments at NSD, ensuring seamless collaboration across teams. They will work to ensure the timely onboarding of new customers, while driving value and revenue generation. The Account Specialist will also be required to effectively use Salesforce and Business Intelligence (BI) tools , such as Microsoft Power BI, to manage account data, track opportunities, and monitor performance.

Duties and Responsibilities :

• Assist the sales team in preparing and presenting proposals to clients.
• Coordinate and organize sales meetings, including scheduling and logistics.
• Communicate with clients to provide support, answer questions, and resolve issues.
• Create and distribute sales materials, such as presentations, brochures, and reports.
• Build effective relationships across departments at NSD to ensure timely delivery of products and services. Monitor and report on sales activity, customer feedback, and market trends.
• Provide administrative and logistical support to the sales team as needed.
• Understand client needs and provide solutions.
• Preparing sales documentation and contracts.
• Account Management in SFDC : ensure data accuracy for the Sales Executive & other stakeholders.
• Travel : Be prepared to travel up to 25% of the time to meet with customers, attend trade shows, and participate in events as required to support the sales team.

Preferred Qualifications

Hours Required : Monday to Friday 8 : 30AM to 5 : 30PM as well as occasional nights / weekends for travel to client location and conferences.

Physical Demands :

Work Environment :

This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons