Call Center Agent

Pay: $18.00 - $80.00 per hour

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.

Key Responsibilities

• Make high-volume outbound and inbound sales calls to prospective insurance customers
• Identify customer needs and recommend appropriate insurance solutions
• Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
• Consistently meet or exceed daily, weekly, and monthly sales targets
• Follow approved sales scripts while adapting to customer conversations naturally
• Overcome objections and clearly explain value propositions
• Accurately collect and document customer information in CRM systems
• Maintain strict compliance with insurance regulations and call quality standards
• Participate in sales coaching, training sessions, and performance reviews

Pay: Hourly + Uncapped Commissions

Sign on Bonus up to $4,000 for licensed agents

Requirements

Required Qualifications

• High school diploma or equivalent
• 1+ year of call center sales, inside sales, or telemarketing experience preferred
• Strong persuasion, negotiation, and closing skills
• Confident phone presence with excellent verbal communication
• Ability to work in a fast-paced, metric-driven environment
• Basic computer skills and experience using CRM or dialer systems
• Reliable attendance and strong work ethic

Preferred Qualifications

• Insurance sales experience (life, health, auto, or P&C)
• Active insurance license or willingness to obtain one
• Experience working with quotas, commissions, or performance bonuses
• Bilingual (Spanish/English a plus)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• On-the-job paid training to set you up for success