(USA) Manager, Technology Operations

Program Definition

Requires knowledge of program management techniques, tools, and frameworks. Benefits analysis, program planning tools and techniques. Defines goals, deliverables, and schedules for managing multiple medium to high-complexity technology projects within a program in alignment with overall strategic objectives. Creates accountability matrices for projects. Decomposes programs into multiple modules and assigns responsibility assignments and milestones for each module. Demonstrates an understanding of the operational and financial factors that drive project success.

Program Estimation

Requires knowledge of program estimation tools and techniques. Risk assessment and mitigation tools and techniques. Assesses and identifies the resources required for successful completion of technology projects of medium to high complexity. Identifies potential risks to successful completion of projects and defines corrective actions.

Program Monitoring Control

Requires knowledge of program monitoring and control tools and processes. Internal and external program reporting and logging tools and processes. Monitors and evaluates the progress of technology projects against approved milestones and timelines. Leads cross-functional and / or pillar coordination meetings to review schedule progress, health issues, risks, and key dependencies. Takes appropriate measures as needed to bring program health on track in case of adversity.

Financial Management

Requires knowledge of financial management tools and processes. Budgeting and internal and external program communication tools and processes. Demonstrates an understanding of the financial plan for implementation of a project. Monitors delivery schedules and cost expenditures against forecasts through effective governance.

Influencing and Building Stakeholder Consensus

Requires knowledge of verbal / nonverbal behaviors, application and allocation of business communication styles and techniques in ambiguous and challenging situations. Communication channels / mediums. Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties. Influencing styles. Communicate articulately and concisely in a one-to-one stakeholder meetings involving one / two teams. Proactively builds a professional network and seeks and provides constructive feedback. Presents data and logic to influence team members, customers, and stakeholders. Articulates results / recommendations in a structured manner using relevant data. Actively listens to others, acknowledges different technical perspectives, and connects perspectives with a product / technology in development.

Business Operations

Requires knowledge of organization KPIs, assessment techniques. Understands the business priorities of internal functions / teams. Describes profitability drivers and considerations. Describes desired or actual business results in measurable scales or terms. Explains how the organization makes money.

Technology Landscape Awareness

Requires knowledge of understanding of technology strategy and its linkages to domain. Basic understanding of existing and upcoming systems technologies and trends. Product technical information. Basic understanding of domain specific market standards. Basic understanding of methodologies and tools processes checkpoints. Develops business cases and recommendations for a technology vertical. Owns the delivery of project activity and tasks assigned by others. Manages technology-related process updates and changes. Demonstrates functional knowledge of a specific business unit / domain. Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs. Identifying and communicating goals and objectives. Building accountability for and measuring progress in achieving results. Identifying and addressing improvement opportunities. Demonstrating adaptability and promoting continuous learning.

Minimum Qualifications

Option 1 : Bachelors degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 3 years experience in project management, program management, program operations, or related area. Option 2 : 5 years experience in project management, program management, program operations, or related area.

Preferred Qualifications

Masters degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.