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Call Center Representative

Call Center Representative

Advanced DermatologyAurora, CO, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Classification :

  • Hourly Pay Range :   $18.50 Department : Call Center Reports to : Call Center Supervisor Call Center Essential Job Duties : Taking calls in a multi-line phone system.
  • Managing high volume schedules for numerous providers.
  • Scheduling appointments and procedures for multiple providers and location.
  • Effectively dispatching calls to the appropriate personal.
  • Taking accurate messages with all necessary information and sending them to appropriate personal.
  • Verifying and updating patient information.
  • Verifying Referrals and Authorizations.
  • Processing and distributing faxes.
  • Tracking cosmetic packages.
  • Processing and logging payments for copays and cosmetic procedures / product.
  • Scanning and attaching documents.
  • Data Entry.
  • Various administrative tasks as required.
  • Competency Answer phones.
  • Schedule, confirm, cancel and or reschedule appointments.
  • Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
  • Verifying and updating patient information including demographics and insurance.
  • Verifying Referrals and Authorizations for services.
  • EMR knowledge.
  • Data entry.
  • Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
  • Proficient with written, communication and basic math skills.
  • Compliant with HIPAA and OSHA.

Education, Experience, and Licensing Requirements / Skills :

  • High School Diploma or GED.
  • Must be proficient with verbal and written communication.
  • Must be able to work in a fast-paced, high-volume environment.
  • Excellent Multi-tasking skills and flexibility.
  • Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
  • Basic Computer Skills. (Microsoft Word, Excel,  50 to 80 wpm ) Spanish speaking preferred.
  • Supervisory Responsibility This position has no supervisory responsibilities.
  • Work Environment This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • Physical Demands This is largely a sedentary role; however, some scanning is required.
  • This would require the ability to lift files, open filing cabinets and bend or stand as necessary.  Position Type and Expected Hours of Work This is a full-time 40 hours position.

    • Days and hours of work are between Monday through Friday, 8 :

  • 00 a.m. to 5 : 01 p.m.   Travel To other office locations as required.  Benefits Full time employees are offered Medical, Dental, Vison coverage, paid holiday, vacation and sick leave.
  • Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Duties, responsibilities and activities may change at any time with or without notice.
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