Director of Product Management, Shopper Experience

Director of Product Management, Shopper Experience

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food : chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission : empower chefs to nourish the world.

If that mission has you hungry in more ways than one, you've found the right job posting.

About The Role

CookUnity is building the leading chef-to-consumer marketplace, and we're looking for a Director of Product to own the Shopper Experience end-to-end. Reporting directly to the SVP of Product & Design, you'll lead the team responsible for how customers explore, order, and re-engage with CookUnitydriving long term retention, engagement, personalization, and loyalty.

This is a high-impact leadership role : you'll be accountable for delivering a best-in-class experience that drives retention, engagement, and long-term loyalty, while balancing the unique dynamics of a two-sided marketplace.

What You'll Do

• Lead Shopper Experience Strategy : Define and execute the end to end retention product vision for how customers browse, select, and reorder meals.
• Manage & Develop a Team : Lead and mentor PMs, ensuring alignment to company goals while fostering growth and accountability.
• Deliver Measurable Outcomes : Drive improvements in discovery, repeat ordering, and long-term retention.
• Scale Retention Levers : Build and optimize features like personalized discovery, loyalty programs, predictive nudges, and new 0?1 ordering modes.
• Balance Marketplace Dynamics : Ensure customer delight while maintaining alignment with chef supply and operational realities.
• Apply Data & AI : Use experimentation, analytics, and ML / AI-driven personalization to continuously improve the customer journey.
• Collaborate Cross-Functionally : Partner with Design, Engineering, Operations, and Data to deliver high-quality, scalable solutions.
• Raise Organizational Bar : Establish best practices for product strategy, briefs, and experimentation that elevate the entire product org.

Who We Need

Responsibilities

Requirements

Benefits

Health Insurance coverage

401k Plan

We grow, you grow : Stock Options Plan granted on Day 1

Eligible for a bi-annual performance bonus

Unlimited PTO

5-year Sabbatical : After 5 years with CookUnity, you get a 4-week paid sabbatical

Paid family leave

Compassionate Leave : 3-5 days each time the need arises

A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

Wellness perks : access to a nutritional coach and fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we're looking for, we invite you to explore CookUnity's Leadership Principles.

We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect!

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position $250,000 - $280,000 USD

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.