Support Operations Manager

A company is looking for a Support Operations Manager to oversee operations within the Support organization.

Key Responsibilities

Administer and optimize the Support tech stack, ensuring reliable operations and continuous improvement

Execute strategic initiatives in partnership with Support leadership, translating business objectives into operational processes

Implement best practices for support operations, leveraging automation and AI to enhance customer outcomes

Required Qualifications

3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment

Proven expertise in administering and optimizing Support Ticketing platforms, with Salesforce required

Familiarity with workflow automation tools and integrations across business systems

Strong analytical skills to derive insights from complex data sets

Effective project management skills with the ability to manage operational initiatives