The Patient Access Acute Coordinator - Emergency Dept

Patient Access Acute Coordinator

The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team. The Coordinator is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The Coordinator manages expected floor time and assists in the preparation of periodic reports. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises / price transparency, etc.

Essential Functions

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department. Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary. Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.
• Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures.
• Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Skills

Qualifications

Required

Preferred

Physical Requirements

Location : Good Samaritan Hospital

Work City : Lafayette

Work State : Colorado

Scheduled Weekly Hours : 36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$24.00 - $36.54

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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